Apps / Pageora / Support

Pageora support

Everything below applies to Pageora for iPhone and iPad. If your question is not answered here, write to me and a human will reply.

Get in touch

hello@no.spam.invalid.handfulapps.com

There is no support ticket system and no chatbot. Messages go to one inbox and are answered by the person who wrote the app.

Never send me a scan to prove a problem. Your documents are private and I have no way to receive them safely. Describe what happened instead, and if a page is involved, scan something harmless that fails the same way. Your device model and iOS version help.

Your documents

Where are my scans actually stored?

In your own iCloud Drive, in a folder called Pageora. Open the Files app, tap Browse, then iCloud Drive, and it is there. Each document is one ordinary PDF, named the way you named it in the app.

If I delete the app, do I lose everything?

No. The PDFs are in your iCloud Drive, not inside the app, so they stay exactly where they are. What is lost is the working material the app keeps on the device, which means those documents can be read, searched, shared and deleted after a reinstall, but their pages can no longer be reordered or retaken.

I deleted a PDF in the Files app. Is the library broken?

No, and that is a supported thing to do. Next time Pageora comes to the foreground it notices the file is gone and tidies the matching entry out of the library.

Why can I not edit pages on my other device?

Because the original page images stay on the device that did the scanning, and page editing needs them. On a second device, or after a reinstall, every document is still there to read, search, share and delete, and the app says so when you try to edit its pages. Editing from any device is the next thing being built.

Nothing is syncing.

Check that you are signed in to iCloud and that iCloud Drive is switched on for Pageora in Settings. If you are signed out the app keeps working and puts a line on the library screen saying scans are on this device only. Nothing is lost; documents move to iCloud when you sign back in.

It says my iCloud storage is full.

That is Apple's storage, not the app's, and the scan you just made is kept on the device until there is room. Free some space or add storage in Settings, and it will finish saving on its own.

A document is greyed out or slow to open.

iCloud keeps files you have not used lately in the cloud rather than on the device. The app asks for it back and shows that it is downloading. It is not an error and the file is not damaged.

Price and purchase

What is free?

The whole scanner, for up to ten documents. Full quality, no watermark, no advertising, text recognition and iCloud included. It is not a trial and the ten documents do not expire. Deleting a document frees a slot.

What does the purchase cost and what does it add?

Pageora Unlimited is a single purchase, $14.99 in the United States and the equivalent Apple price elsewhere, so trust the figure the app shows you over this page. It removes the ten document limit and turns on signing and dating, merging and splitting, moving pages between documents, find and redact across a whole document, export to plain text, spreadsheet or receipt, archival PDF/A, password protected PDFs, fit to email sizing, filing rules, filename templates, the Face ID locked folder, duplicate finding, and a one file backup of your library.

Is there a subscription?

No, and there is not going to be one. It is bought once and it stays bought, including on your other devices and after a reinstall.

I paid, but the app still shows the limit.

Open Settings inside the app and tap Restore purchases. If you bought it with a different Apple Account, sign in with that one first. If it still will not unlock, write to me with the date of the purchase and I will sort it out.

Scanning, searching and privacy

Search cannot find a word I can see on the page.

Search looks through the text the recogniser read, so anything it misread it cannot find. Faint print, heavy handwriting, a shadow across the page and a page photographed at an angle all cost accuracy. Retaking that one page in better light usually fixes it. Try the document black and white mode for faint originals.

Searching a Hungarian document misses accented words.

That one is a known limit rather than a fault in your scan. Apple's text recognition ships models for about thirty languages and Hungarian is not one of them, so a Hungarian page is read by whichever neighbouring model the automatic detection settles on. Plain letters come through, and the long vowels ő, ű and í tend to degrade into ö, ú and i. The page still scans, still becomes a PDF and still gets a text layer. Searching for the unaccented form of a word usually finds it. Most of the smaller European languages are affected the same way, and it is out of my hands until Apple ships a model.

Does the redaction really remove the text?

Yes. The area of the image is blanked and the recognised words underneath are deleted from the document, so copying, extracting and searching the finished PDF all find nothing there. When you use find and redact across a document, the app shows how many matches it found and on how many pages, so you can see whether the count matches what you expected before you apply it.

What does the locked folder actually protect?

It hides documents from the library, from search, from Spotlight and from Siri until you pass Face ID or Touch ID. It is a visibility control, and the app tells you this before you lock anything. The PDF stays a normal readable file in your iCloud Drive, so anybody who can open your iCloud Drive can open it. It is not encryption. Locking needs a device passcode set, and the app says so rather than failing silently if you have none.

How strong is a password protected PDF?

It uses the encryption built into Apple's own PDF support, at 128 bits. That is a genuine lock that any PDF reader will honour. It is not the strongest encryption that exists, and the app names the strength rather than implying more.

Is anything sent anywhere?

No. There is no server. The app reaches the network only for the App Store, to sell and check the purchase, and for iCloud Drive, to store your own files. Text recognition, titling, tagging, search and redaction all run on your device. See the privacy policy.

Can I scan without opening the app?

Yes. Pageora provides a scan action to Shortcuts, so you can put it on your Home Screen, in a shortcut, or on the Action button if your iPhone has one.

Requirements

iPhone and iPad running iOS 26 or later. A camera is needed to scan, and iOS asks permission the first time you tap Scan. iCloud is optional: without it the app works fully and keeps everything on the device.

The complete user guide walks through every screen and control.